Warranty Terms and Conditions
1. General Warranty Policy
All ENSIEN products are covered by a standard limited warranty as specified for each product category at the time of purchase.
Warranty coverage begins from the original date of purchase, based on an official purchase invoice.
Warranty applies only to products purchased from ENSIEN-authorized dealers, distributors, or official online channels.
All service requests—including on-site service—can be managed through the ENSIEN Care Platform.
2. Warranty Coverage
The ENSIEN limited warranty covers:
Manufacturing defects in materials, workmanship, and functional performance.
Component failures occurring under normal household use.
Free repair or replacement of defective parts.
Warranty does NOT cover:
Damages caused by misuse, accidents, neglect, improper installation, or unauthorized repairs.
Physical damages, breakage, or cosmetic issues.
Damages due to power surges, voltage fluctuations, or environmental conditions.
Wear-and-tear parts such as filters, baskets, trays, and accessories.
Commercial or industrial use unless explicitly stated.
3. ENSIEN Care Platform
The ENSIEN Care Platform is the official digital service system for:
Online warranty registration
On-site service scheduling (where available)
Pickup and drop service requests
Creating and tracking service tickets
Accessing manuals, FAQs, updates, and product guidance
Receiving real-time repair status notifications
Customers are encouraged to register products for faster claim processing.
4. On-Site Warranty
ENSIEN offers On-Site Warranty Service for eligible products and eligible locations.
4.1 What On-Site Warranty Includes
A trained ENSIEN technician will visit the customer’s location to inspect and repair the product.
If on-site repair is not possible, the technician will facilitate product pickup for off-site servicing.
4.2 Eligibility
On-site warranty is applicable:
Only for products and regions explicitly listed by ENSIEN as “On-Site Service Eligible”
For issues covered under standard warranty terms
For households within ENSIEN’s approved service coverage areas
4.3 Exclusions
On-site service is not available for:
Remote or non-serviceable regions
Products with physical damage, liquid damage, or customer-induced faults
Accessories, detachable parts, and consumables
4.4 Customer Responsibilities
During an on-site service request, customers must:
Provide safe and reasonable access to the installation location
Ensure the product is easily accessible for inspection
Provide valid proof of purchase and claim details
5. Warranty Claim Requirements
For any claim (including on-site service):
Valid invoice/proof of purchase
Product model and serial number
Description of the issue (photos/videos may be required)
Service request ID. (generated via ENSIEN Care Platform)
6. Warranty Claim Procedure
Submit the service request on:
ENSIEN Care Platform
ENSIEN Customer Support Email
Authorized ENSIEN Service Centers
ENSIEN evaluates the claim and assigns the appropriate service (on-site, pickup, or drop-off).
ENSIEN will repair, replace defective parts, or provide a replacement if the product is non-repairable.
Repaired or replaced items continue under the remaining warranty.
7. Exclusions & Limitations
Warranty is non-transferable.
Unauthorized repairs instantly void the warranty.
ENSIEN is not responsible for indirect or consequential damages.
Warranty does not cover damage from pests, moisture, corrosion, or environmental factors.
8. Replacement Policy
Replacement is provided only when:
The product is declared irreparable by ENSIEN technicians.
Manufacturing defects persist after attempted repairs.
Replacement units may be:
The same model, or
A similar/equivalent model depending on availability.
9. International Warranty
ENSIEN warranty is country-specific.
Claims must be made in the country of purchase unless covered under special programs.
10. ENSIEN Rights & Modifications
ENSIEN reserves the right to:
Modify terms & conditions without notice
Decline claims that violate policy conditions
Request additional documentation before approval
The latest warranty terms are always available on the ENSIEN website and ENSIEN Care Platform.
