Effective Date: 01-01-2025

At Alphaorbs Innovations Private Limited (ENSIEN), we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your product, our Return Policy is here to make things right. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

• Timeframe: Products must be returned within 7 days of the delivery date.

• Condition: Items must be in their original condition: unused, unopened, and in the original packaging with all accessories and tags intact.

• Proof of Purchase: A valid receipt or order number is required for all returns.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Products that have been used, opened, or damaged after delivery.

• Items without original packaging or proof of purchase.

3. How to Initiate a Return

1. Contact Us:

   • Email: info@alphaorbs.com

   • Phone: +91 8606892885

   • Provide your order number, product details, and reason for return.

2. Return Authorization:

   • Once approved, you’ll receive a Return Authorization Number (RAN) and instructions for returning the product.

3. Ship the Product:

   • Pack the product securely in its original packaging.

   • Include the RAN and proof of purchase inside the package.

   • Ship the product to the following address:

   Alphaorbs Innovations Private Limited
   Bld No.: 581/17, Koovappady P.O.,
   Thodaparambu, Perumbavoor,
   Kerala, India - 683544

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping method to ensure your return is received.

5. Refund Process

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and credited to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

• If you received a defective or incorrect item, we’ll gladly replace it at no additional cost.

• Contact us to initiate an exchange, and we’ll guide you through the process.

7. Damaged or Defective Products

• If your product arrives damaged or defective, contact us within 3 days of delivery.

• We’ll arrange a replacement or refund, including return shipping costs.

8. Cancellations

• Orders can be canceled within 24 hours of purchase. After this period, the order will be processed and shipped.

9. Contact Us

For any questions or assistance, reach out to our customer support team:
📧 Email: info@alphaorbs.com
📞 Phone: +91 8606892885
📍 Address: Alphaorbs Innovations Private Limited
Bld No.: 581/17, Koovappady P.O.,
Thodaparambu, Perumbavoor,
Kerala, India - 683544

10. Governing Law

This Return Policy is governed by the laws of India. Any disputes arising from this policy will be resolved in the courts of Kerala.

Thank You for Choosing ENSIEN!

We’re committed to providing you with high-quality products and exceptional service.