Welcome to ENSIEN This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

• All orders are processed after successful payment confirmation.
• Orders are usually processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In case of unexpected delays due to stock availability, logistics issues, or force majeure events, customers will be informed through email, phone, or WhatsApp.

2. Shipping Coverage

We currently ship products across:

• India
• United Arab Emirates (UAE) (subject to product availability and customs regulations)

For international delivery support, customers may contact our support team before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

Delivery timelines are approximate and may vary depending on:

• Courier partner availability
• Weather conditions
• Remote delivery locations
• Government restrictions or customs clearance

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be offered on selected products, promotional offers, or minimum order values.
• Additional charges may apply for remote or special delivery locations.

5. Order Tracking

Once your order is shipped:

• Tracking details will be shared via email, SMS, or WhatsApp.
• Customers can track their shipment using the courier tracking link provided.

6. Delivery Attempts

Courier partners may attempt delivery multiple times. If the customer is unavailable:

• The courier may contact the customer directly.
• Failure to accept delivery may result in return shipping charges or cancellation fees.

7. Damaged or Tampered Packages

Customers are advised to:

• Check the package condition before accepting delivery.
• Refuse delivery if the package appears damaged or tampered with.
• Record an unpacking video for high-value products whenever possible.

If a damaged product is received, contact us within 48 hours of delivery with:

• Order details
• Photos/videos of the package and product
• Description of the issue

8. Delayed Deliveries

While we strive for timely delivery, ENSIEN shall not be held responsible for delays caused by:

• Natural disasters
• Transportation strikes
• Customs delays
• Government restrictions
• Courier partner disruptions

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
ENSIEN is not responsible for delivery failures caused by:

• Incorrect address
• Invalid phone number
• Incomplete delivery information

Additional shipping charges may apply for reshipment.

10. Contact Information

For shipping and delivery support, contact:

Alphaorbs Innovations Private Limited

Bld No. 581/17, Koovappady P.O., Thodaparambu,

Perumbavoor, Kerlalam, India - 683544

Ph : 9778352885

Website: www.ensien.in

Email: info@ensien.in
WhatsApp Support: +91 8606892885

11. Policy Updates

ENSIEN reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Updated policies will be published on our website.