Warranty Terms and Conditions
Effective Date: 01-01-2025
At ENSIEN, a brand under Alphaorbs Innovations Private Limited, we stand behind the quality and performance of our products. This warranty outlines the terms and conditions under which we provide coverage for your ENSIEN products. Please read this document carefully to understand your rights and responsibilities.
1. Warranty Coverage Duration: The ENSIEN Home appliances comes with a 2-Year Limited Warranty from the date of purchase. Coverage: This warranty covers defects in materials and workmanship under normal household use.
2. What is Covered Manufacturing Defects: Issues arising from faulty materials or workmanship. Functional Failures: Malfunctions that prevent the air fryer from operating as intended. Replacement Parts: Covered components include the heating element, fan, and digital control panel, etc
3. What is Not Covered This warranty does not cover:
- Normal Wear and Tear: Parts that degrade over time with regular use (e.g., nonstick coating, seals, etc).
- Misuse or Abuse: Damage caused by improper use, neglect, or failure to follow the user manual.
- Unauthorized Repairs: Repairs or modifications performed by unauthorized personnel.
- Accidental Damage: Damage from drops, spills, or other accidents.
- Commercial Use: Products used for commercial purposes or in non-household settings.
- Purchases from Unauthorized Sellers: Products bought from unauthorized dealers or resellers.
4. Warranty Claims Process To file a warranty claim, follow these steps:
Contact Customer Support:
- Email: info.warranty@alphaorbs.com
- Phone: +91 8606892885
Provide your proof of purchase (receipt or order number) and a description of the issue.
- Evaluation: Our team will evaluate your claim and determine if it falls under warranty coverage.
- Resolution: If approved, we will repair or replace the defective product or part at no cost to you. If the product is no longer available, we may offer a comparable replacement.
5. Customer Responsibilities Proof of Purchase: Retain your receipt or order confirmation as proof of purchase. Proper Use: Follow the instructions in the user manual to avoid voiding the warranty. Shipping Costs: Customers are responsible for shipping costs to our service center unless otherwise stated.
6. Limitations of Warranty : This warranty is non-transferable and applies only to the original purchaser. The warranty does not cover incidental or consequential damages (e.g., food spoilage, loss of use). Repairs or replacements under warranty do not extend the original warranty period.
7. Exclusions:
- Misuse, Physical Damage, or Improper Use : Includes accidental damage, overloading, use beyond intended purpose, or failure to follow the user manual.
- Unauthorized Repairs or Power Issues : Any modifications, non-authorized repairs, power surges, voltage mismatches, or use of non-genuine accessories.
- Wear and Tear or Commercial Use : Normal wear (scratches, coatings, filters), commercial/industrial usage, and damage from natural disasters or poor maintenance.
8. Contact Us For warranty claims or questions:
Contact our customer support team (India):
📧 Email: info@alphaorbs.com
📞 Phone: +91 8606892885
📍 Address: Alphaorbs Innovations Private Limited
Bld No.: 581/17, Koovappady P.O., Thodaparambu,
Perumbavoor, Kerala, India - 683544
Contact our customer support team (UAE):
📧 Email: info@alphaorbs.com
📞 Phone: +91 8606892885
📍 Address: ABSOLUTE WORLDWIDE FZ LLC
FOAM1487 Compass Building. Al Shohada Road,
AL Hamra Industrial Zone-F2, Ras Al Khamah, United Arab Emirates
9. Acknowledgment
By purchasing and using the ENSIEN Air Fryer, you acknowledge that you have read, understood, and agreed to these warranty terms and conditions.
Privacy Policies
Effective Date : 01-01-2025
At ENSIEN, a brand underALPHAORBS INNOVATIONS, we are committed toprotecting your privacy and ensuring the security of your personal information. ThisPrivacy Policy outlines how we collect, use, and safeguard your data when you visitour website or interact with our services. By using our website, you agree to theterms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment gateways)
Non-Personal Information
Browser type and version
IP address
Device information
Pages visited and time spent on our website
Cookies and tracking data (see Section 4 for details)
2. How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and payment.
Customer Support : To respond to your inquiries, requests, or complaints.
Personalization : To tailor your experience on our website, including product recommendations.
Marketing : To send you promotional offers, newsletters, and updates (with your consent).
Improvements : To analyze website usage and improve our products, services, and user experience.
Legal Compliance : To comply with applicable laws, regulations, or legal processes.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers : Trusted third parties who assist us in operating our website, processing payments, or delivering products.
Legal Authorities : When required by law or to protect our rights, property, or safety.
Business Transfers : In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to :
Enhance your browsing experience.
Analyze website traffic and usage patterns.
Remember your preferences and settings.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
5. Data Security
We implement industry-standard security measures to protect your information, including:
Encryption of sensitive data (e.g., payment information).
Secure servers and firewalls.
Regular security audits and updates.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to safeguard your information.
6. Your Rights
You have the following rights regarding your personal information:
Access : Request a copy of the data we hold about you.
Correction : Update or correct inaccurate information.
Deletion : Request the deletion of your data, subject to legal obligations.
Opt-Out : Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at info@alphaorbs.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📧 Email: info@alphaorbs.com
📞 Phone: +91 860-689-2885
📍 Address: Alphaorbs Innovations Private Limited,
Bld No.: 581/17, Koovappady P.O., Thodaparambu,
Perumbavoor, Kerala, India. Pin : 683544
Terms and Conditions
Effective Date : 01-01-2025
Welcome to ENSIEN, a brand under Alphaorbs Innovations Private Limited. By accessing or using our website, www.ensien.com , you agree to comply with and be bound by the following Terms and Conditions. Please read this document carefully before using our website.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old and agree tothese Terms and Conditions. If you do not agree, please do not use our website.
2. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Alphaorbs Innovations Private Limited and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.
3. User Accounts
To access certain features, you may need to create an account. You are responsible for maintaining the confi dentiality of your account informationand for all activities under your account. Notify us immediately of any unauthorized use of your account.
4. Product Information
We strive to provide accurate product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct any errors, update information, or cancel orders if necessary.
5. Orders and Payments
By placing an order, you agree to pay the specified price and any applicable taxes or shipping fees. We accept payments through secure third-party gateways. Payment information is encrypted and processed securely. Orders are subject to availability. We reserve the right to cancel orders at our discretion.
6. Shipping and Delivery
Shipping costs and delivery times are provided at checkout. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.
7. Returns and Refunds
Please refer to our Return Policy for details on returns, refunds, and exchanges.
8. User Conduct
You agree not to:
Use the website for any illegal or unauthorized purpose.
Post or transmit harmful, offensive, or misleading content.
Interfere with the website’s functionality or security.
9. Limitation of Liability
Alphaorbs Innovations Private Limited is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to the website or products is limited to the amount you paid for the product.
10. Indemnification
You agree to indemnify and hold harmless Alphaorbs Innovations Private Limited and its affiliates from any claims, damages, or losses arising from your use of the website or violation of these terms.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
12. Privacy
Your use of the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
13. Changes to Terms
We may update these terms and conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised terms.
14. Governing Law
These terms and conditions are governed by the laws of India. Any disputes will be resolved in the courts of Kerala.
15. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us:
📧 Email: info@alphaorbs.com
📞 Phone: +91 8606892885
📍 Address: Alphaorbs Innovations Private Limited
Bld No.: 581/17, Koovappady P.O.,
Thodaparambu, Perumbavoor,
Kerala, India - 683544
Acknowledgment
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
