General Questions
What is an air fryer, and how does it work?
An air fryer is a kitchen appliance that cooks food by circulating hot air around it, creating a crispy layer similar to frying but with little to no oil. ENSIEN air fryers use advanced technology to make cooking healthier and more convenient.
Why should I choose ENSIEN Air Fryers?
ENSIEN Air Fryers are designed with fully touch-functional controls, spacious capacities, and sleek designs. They offer healthier cooking options with up to 85% less oil, making them perfect for modern kitchens.
Product-Specific Questions
What is the difference between the EN AF4.0L and EN AF5.5L models?
The EN AF4.0L has a 4-liter capacity, ideal for individuals or small families, while the EN AF5.5L offers a 5.5-liter capacity, perfect for larger families or those who love hosting. Both models feature fully touch-functional controls and versatile cooking modes.
What types of food can I cook in an ENSIEN Air Fryer?
You can cook a wide variety of foods, including fries, chicken, fish, vegetables, baked goods, and even reheat leftovers. The possibilities are endless!
Can I cook frozen food directly in the air fryer?
Yes, you can cook frozen food directly in your ENSIEN Air Fryer. Simply adjust the cooking time and temperature as needed for best results.
Usage and Maintenance
How do I clean my ENSIEN Air Fryer?
The non-stick cooking basket and pan are dishwasher-safe for easy cleaning. Wipe the exterior with a damp cloth and ensure the appliance is unplugged before cleaning.
How do I prevent smoke while using the air fryer?
Avoid using excessive oil or cooking fatty foods at very high temperatures. Regularly clean the air fryer to remove any food residue that may cause smoke.
Is it safe to leave my air fryer unattended while cooking?
While ENSIEN Air Fryers are designed for safe use, we recommend staying nearby while cooking to ensure optimal results and safety.
Technical and Warranty Questions
What is the warranty period for ENSIEN Air Fryers?
ENSIEN Air Fryers come with a 2-year warranty covering manufacturing defects. Proof of purchase is required for warranty claims.
How do I register my warranty?
You can register your warranty online by filling out the warranty registration form on our website. Keep your proof of purchase safe for future reference.
What should I do if my air fryer stops working?
f your air fryer stops working, please submit a service request through our website or contact our support team at info.warranty@alphaorbs.com. Ensure you have your proof of purchase and product details ready.
Shipping and Returns
Do you offer international shipping?
Currently, we ship within India. Please check our Shipping Policy for more details.
How long does shipping take?
Shipping typically takes 5-7 business days within India. You will receive a tracking number once your order is shipped.
What is your return policy?
We accept returns within 7 days of purchase, provided the product is in its original condition and packaging. Please refer to our Return Policy for more information.
Recipes and Tips
Where can I find recipes for my ENSIEN Air Fryer?
Visit our Recipes section on the website for a variety of healthy and delicious recipes tailored for your ENSIEN Air Fryer.
Can I use aluminum foil or parchment paper in the air fryer?
Yes, you can use aluminum foil or parchment paper, but ensure it doesn’t block the air circulation. Always follow the manufacturer’s guidelines for safe use.
Customer Support
How can I contact ENSIEN customer support?
You can reach us via email at info.warranty@alphaorbs.com or call us at +91-860689-2885. Our support team is available 9 a.m - 9 p.m to assist you.
Do you offer replacement parts for ENSIEN Air Fryers?
Yes, we offer replacement parts such as cooking baskets and pans. Please contact our support team for assistance.